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How Lowe’s Can Use Robots To Increase Human-To-Human Face Time

In late 2016, Lowes released its first LoweBot which, according to Lowe’s Innovation Labs, will free up staff to help customers who have questions requiring specialized expertise. The LoweBot will answer simple questions, help manage inventory and help customers find products. Could the LoweBot become central to the staffing strategy? “From my perspective, robots are still many years away for most retailers,” said Mark Ryski, founder and CEO at HeadCount Corporation. “However, there is no doubt that they will play an increasingly important role in retailing in the future. While human interaction will always be important, there are roles that robots/automation could play that could improve the shopping experience including facilitating faster check-out, product locating and way-finding in larger stores.” Read the article