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Retail’s Other Problem: Too Few Clerks in the Store

Many of America’s biggest retailers, under assault from Amazon.com Inc., have been slashing staff even faster than they have been closing stores, a dynamic that has left fewer clerks and longer checkout lines at remaining locations. Mark Ryski, Author, CEO & Founder of HeadCount Corporation contributes to an important Wall Street Journal article on why retailers should stop slashing staff and how critical it is to be staffing to traffic not sales transactions.  Read the full article: Retail’s Other Problem -Too Few Clerks in the Store or visit the WSJ web site.