In the News

Retail’s Other Problem: Too Few Clerks in the Store

Many of America’s biggest retailers, under assault from Amazon.com Inc., have been slashing staff even faster than they have been closing stores, a dynamic that has left fewer clerks and longer checkout lines at remaining locations. Mark Ryski, Author, CEO & Founder of HeadCount Corporation contributes to an important Wall Street Journal article on why retailers should stop slashing staff and how critical it is to be staffing to traffic not sales transactions.  Read the full article: Retail’s Other Problem -Too Few Clerks in the Store or visit the WSJ web site.

Your next chapter: How to get your startup in front of a decision-maker

Special to Financial Post from Mark Ryski.  In 2003, I made the jump from a career as a vice-president of a software company to being an entrepreneur.  It occurred to me that, in part, most retailers didn’t see the value in what I was offering because very little had ever been said about it.  My next challenge was to figure out how to write a book and get it published – how hard could that be?   The only problem with a ‘Book Strategy’ is that you actually need to write a book. Read the article

Your next chapter: How to get your startup in front of a decision-maker

During my many sleepless nights, it occurred to me that I had two key issues: first, there was a legitimate lack of understanding about the benefits my analytics could provide, and, second, I couldn’t get to the real decision-makers.  My obsession with trying to solve these challenges – and a desperation to keep my business alive – led to a eureka moment: I’ll write a book!  Read the article

Do Retailers Need to Increase Foot Traffic?

Store managers may not be able to increase foot traffic, but they can influence other factors to improve productivity.  Even in a world of declining store traffic, there are a number of things retailers need to do. The five most important are listed below.  Read the article

H&M: Will Afound Replace Ecommerce Losses?

For the fast-fashion behemoth, it seems like lately they may have lost their forward-thinking mojo. Industry experts and Retailwire Braintrust members weighed in, with Mark Ryski of Headcount Corporation commenting, “It’s ironic that the brand that virtually invented fast fashion is suffering from the impact of a weekly fashion cycle. Fashion is fickle, and it’s clear that H&M is not immune.  Read the article 

Why Retailers Won’t Go For Amazon Go

With all the hubbub around Go, one would expect that legacy retailers are scrambling to develop their own cashier-less checkout systems, much as they did with two-day and same-day delivery. But according to store traffic and conversion analytics expert Mark Ryski, Amazon’s competitors ain’t taking the bait. Read the article

Why Amazon Go is a ‘No-Go’ for Most Retailers

As Nick Wingfield, technology correspondent for The New York Times described in his vivid, first-hand account of shopping at the Amazon Go store, it’s hard not to get excited about the future of retailing. And while the retail industry can use all the good press it can get, I’m not sure this is it.  Read the article