COVID 19 changed shopping forever.

When COVID Hit – shopping as we knew it changed forever. The pandemic is still unfolding but there are critical lessons and learnings already from this historic event.

We’ve broken down the learnings into 9 lessons and 24 takeaways – important actions all retailers can and must take to navigate the pandemic and successfully transition past it.

“We provide the vital pieces of retail information that every retail operator, regardless of size or category, needs to have at their disposal.”

Mark Ryski

Author, CEO & Founder
HeadCount Corporation


9 Critical Lessons the Pandemic Taught Retailers

Lesson 1

Store Traffic is a Precious Non-Renewable Resource

Lesson 2

BOPIS & Curbside Messed with Traffic and Conversion

9 lessons and 24 key takeaways.

All retailers must heed these lessons to successfully navigate the current pandemic and get ready for what comes next.


Lesson 3

Safety Protocols Created Traffic & Conversion Barriers

Lesson 4

Performance Metrics & Forecasts Became Obsolete

Lesson 5

Staff Scheduling & Store Experience Became Unmanageable

Lesson 6

Selling Took a Backseat & New Tasks Dominated

Lesson 7

Retailers Must Track Store Operating Days

Lesson 8

Retailers Need to Make Sales Even When the Store is Closed

Lesson 9

Flexibility & Adaptability are Critical Survival Skill

Capture every sale you can.

Find out how we can help you and your teams understand your business by looking through the powerful lens of traffic data – the data of opportunity.

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