According to George Anderson, Editor-in-Chief of RetailWire and “threatens to mess retail up”.
In his article, Anderson points out that complicating factors such as a lack of personnel and people dismissive of the public health threat, make it more difficult for businesses to address the current challenge and are potentially creating a scenario that may prolong the pandemic.
With a labor shortage in the U.S, the lack of front-line workers means retail leaders must work even harder to make sure their staff are scheduled and focused when the shoppers are in their stores.
How to manage all of this when you have hundreds of staff to juggle? How do you make sure you have staff available to serve customers at the precise hours when they are in your store?