All News Headlines

Walmart’s Facial Recognition Tech Would Overstep Boundaries

A Walmart patent application filed in 2012 describes a system that would use facial recognition technology at the checkout to help store personnel determine if customers are unhappy and, if so, make contact to address any shopping-related problems. “Facial recognition and biometric data is highly sensitive and personal and Walmart is significantly over-reaching to use it for improving customer experience and reducing staff costs,” said Mark Ryski, CEO of HeadCount Corporation. “While I do believe there is great potential to use and apply biometric data (especially for security purposes), I am very concerned about how some retailers might use this data under the guise of ‘improving customer service.'” Read the article