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Knowing when to schedule down to the hour, identifying productivity problems, and having staff ready to serve customers is easier than it sounds.
1. The Way You’re Scheduling Staff is Hurting Your Sales
The idea of scheduling staff to traffic is an old idea, but it’s an important one. It also just makes sense. You want to have your store labor applied to when shoppers are actually visiting the store. But using sales transaction data alone can lead you down the wrong path. You need to have your store labor applied to when shoppers are actually visiting the store.
Download PDF: The Way You Are Scheduling is Hurting Your Sales
2. How Can you Quickly Tell if You Have a Labor Productivity Problem?
Labor is one of the biggest expenses and given the labor shortages that so many retailers are experiencing, it’s vital to make sure you’re scheduling your labor as efficiently as possible. But, without store traffic and conversion insights, your managers will never be able to diagnose their productivity issues. With these insights, your managers know precisely where to look.
Download PDF: How to Quickly Diagnose Labor Productivity Problems
3. How to Have Staff Ready to Serve Customers
You need your managers to have staff ready to serve customers when they are actually in the stores….why is that so tough? The problem is you can’t tell if you are allocating labor efficiently or not without a Staff-to-Traffic ratio. Staff-to-Traffic ratio normalizes labor allocations so that you can compare labor to traffic in a way that makes the results comparable. Regardless of how many stores you operate, it’s worth comparing your Staff-to-Traffic ratios and overlaying your conversion rates.
Download PDF: Without this Metric It’s Impossible to be Ready to Serve Customers
