John Furner, Walmart U.S.’s new CEO, said the first step he took to drive employee satisfaction when leading Sam’s Club was to invest significantly in retention, particularly team leaders that guide departments. “Training, work-life balance and recognition are all important elements for retention,” wrote Mark Ryski, CEO of HeadCount Corporation. “And while it’s hard to say exactly which aspects will have the most impact on retention, the trend is clear: thoughtful retailers are re-investing in their people and they are delivering better business results. I don’t think this is a coincidence.”