At RetailROI SuperFriday just before the NRF Big Show, a retailer roundtable hosted by Aptos discussed some of the trends that emerged in retail in 2020 and which ones appear to have staying power.
Curbside pickup was among the topics discussed. Retailers had mixed opinions on curbside beyond the pandemic. For some, curbside and BOPIS helped increase average order value and prevent issues with delivery. For others, it was not a huge draw for customers or was too complicated to coordinate with closed stores.
RetailWire Discussion: Which trends that emerged during the pandemic are more likely to continue after the pandemic? Which trends getting attention for accelerated traction do you predict may be abandoned? Join the discussion at retailwire.com