Press2021-06-21T22:49:18+00:00

HeadCount in Forbes

Why Amazon Grocery Catapulted To The Top Of America’s Favorites List

January 29, 2021|

A recent survey finds that Amazon has become the preferred source of groceries for the largest number of Americans. “Amazon is a formidable competitor in virtually any category it pursues and I expect that it will build on the momentum from 2020 and continue to become an even bigger player in grocery,” says Mark Ryski, CEO of HeadCount Corporation and a member of the RetailWire Braintrust.  Read the article

アメリカで常態化する「購入後の返品」、小売店の対応策は?

今年のクリスマス商戦、小売店はさまざまな意味で、八方ふさがり的な状況にある トラフィックデータ専門企業「ヘッドカウント(HeadCount)」の最高経営責任者(CEO)マーク・リスキ(Mark Ryski)はBrainTrustで、「カテゴリーを問わず、商品を無料で返品できると消費者は考えるようになった。従って、競合他社が進んで返品無料サービスを提供している場合は、この特典を消費者から取り上げる簡単な方法はないと思う」というコメントを投稿している。Read the article 

December 23, 2019|

Five Below Ventures North Of $5

Five Below has made the decision to start selling some products for more than $5. The higher prices address rising costs and offer the opportunity to stock costlier items at “extreme value” in the home and tech categories. “This seems to be the awkward discussion all price-point branded retailers find themselves having when prices start to escalate — which they often do,” says Mark Ryski, CEO of HeadCount Corporation. “Overall, Five Below has established a loyal following of mostly young people who are into cheap stuff…Some people will be offended by the move; others won’t care or will hardly even notice.”  Read the article

November 27, 2019|

Furner inherits sound business, faces high expectations

John Furner, the relatively new CEO of Walmart U.S., is a Walmart lifer at 45 years old. He has logged 26 years at the retail giant. Walmart is one of the darlings of Wall Street. Mark Ryski, CEO of HeadCount Corp., says Walmart’s impressive results and pursuit of technology and innovation will likely continue under Furner’s leadership. “The greatest challenges Furner faces will be to build on and advance an organization with the size and success of Walmart and continue to battle against Amazon at the same time. I also think that Furner’s history within the organization, starting as an hourly associate and working his way up, gives him a unique perspective on all aspects of the business.” Read the article

November 26, 2019|

Is the environment Amazon’s Achilles heel or opportunity?

“It’s undeniable that humanity is creating waste and pollution at unprecedented levels.  Online shopping is a major and accelerating contributor, not only in packaging, but also in the tons of carbon pumped out by the cars, trucks and airplanes that deliver them. While the environmental impact of online shopping is hardly an Amazon-only issue, they are an undisputed leader and they set the standard others follow”, says Mark Ryski author, CEO & Founder of HeadCount Corporation.   Read the article 

November 15, 2019|

Mall Traffic Is Rising, but Department Stores May Still Be Doomed

More sales-driving innovation is needed. To its credit, the department store industry is on the right track. Adding restaurants to the mix is a bold step to be sure, as is introducing services like haircuts and styling help. But as HeadCount Corp. CEO Mark Ryski says:”Traffic for the sake of traffic does retailers no good.” His prescription for players like Macy’s, Penney’s and Nordstrom? “Food courts, waterparks and skating rinks are all well and good, but retailers need to provide shoppers with reasons to visit their stores, and not just rely on mall walkers to stumble upon their stores.” Read the article

November 12, 2019|

Walmart Begins In-home Delivery in Select Markets

Walmart officially began delivering groceries to the inside of customers’ homes and refrigerators this week in Kansas City, Pittsburgh and Vero Beach, Fla., with the potential to serve more than one million customers.Mark Ryski, CEO of HeadCount Corporation said these concerns of privacy will likely stunt adoption. Read the article 

October 15, 2019|

As Target and Toys R Us Partner Up, Is It a Sign of More to Come?

Toys R Us was taken private in 2005 as a means of saving the organization, but that didn’t help; the company filed for Chapter 11 bankruptcy in 2017. It never truly solved its debt and growth challenges and opted to call it quits last year.  Mark Ryski, CEO & Founder of HeadCount Corporation says “this sounds like a test drive for an acquisition of some kind by Target of the Tru Kids assets.”  Read the article 

October 12, 2019|

Experts Dispute UBS’s Advice For ‘No-Growth’ Nordstrom

“Discounting to drive traffic may produce a bump in short-term results, but will ultimately exacerbate Nordstrom’s challenges,” wrote Mark Ryski, CEO of HeadCount Corporation. “It’s clear consumers are changing, and so adjusting merchandising mixes to reflect this is what every thoughtful retailer should be doing. Nordstrom’s business model is premium product with premium service – they need to get back to their roots, focus on the market segment that they are great at and stop trying to ‘me too’ with strategies that will please short-sighted Wall Street analysts.” Read the article

July 15, 2019|

Do You Really Need to Drive More Prospects into Your Store?

The single best opportunity to grow your business is to convert more of your prospects. In Mark Ryski’s excellent book, “Conversion: The Last Great Retail Metric,” he wrote: “Sales results are not a reliable proxy for customer experience, but customer conversion rate is. In fact, conversion rate is an excellent proxy for customer experience.” Read the article

June 18, 2019|

Ex-Snapchat And Quidsi Execs Launch Verishop To Bring ‘Joy Back To Shopping’

Verishop, which features curated collections of men’s and women’s clothing, home and beauty products, offers free two-day shipping with no minimum purchase and free returns. “Curation and customer service are hard to scale effectively,” said Mark Ryski, founder and CEO of Headcount Corporation. “The online retail market is enormous and growing, so a solid online offering may gain some traction, but to grow this into something significant requires getting eyeballs to the site. And herein lies the biggest challenge for Verishop — breaking through in an online sea of alternatives.” Read the article

June 18, 2019|

The Flagship Is Sinking: Why Retailers Are Closing More Of Their Priciest Stores

Flagships have long been considered a key part of any retail brand — and the type of offering considered well-equipped to survive the e-commerce blitz. But a series of major closures this year has many grappling with how these costly flagship stores should be reshaped for retail’s new world order. “When these big brands start to close down flagships … it really begs the question of what else what might be going on,” said Author Mark Ryski, the founder and CEO of Headcount Corp., a retail analytics company. “The advantages of having a flagship … is to really put forward to your best offering, your best service experience.” Read the article

June 3, 2019|

Lands’ End to take final steps away from Sears

Lands’ End to take final steps away from Sears as the apparel retailer exits store-within-a-store locations. “My only question is why it took Lands’ End management so long to extricate themselves from Sears,” says Mark Ryski, Author, CEO & Founder of HeadCount Corporation. “Lands’ End has a following and still reasonable brand equity, notwithstanding the historical challenges it’s faced. Lands’ End is on the right track: 1.) get out of Sears, 2.) continue to build out its online business, including third-party marketplaces and 3.) open stores slowly and carefully — don’t overbuild.” Read the article

May 29, 2019|
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